These are the terms you agree to.

By using velur.io or the Velur product you agree to these terms. If you don't agree, please don't use them. You must be able to form a binding contract (broadly, 18 or older) to use Velur.

Velur is sold to businesses, not to consumers. You can create an account yourself, with a sign-in link, with Google, or by installing Velur from the Shopify App Store. Creating an account does not create a workspace: a workspace exists only once you connect a store, because every figure Velur reports is computed from that store's own records. "Book a demo" tells us you are interested and puts a 30 minute walkthrough in the diary; it is not a contract and it commits you to nothing.

We grant you a limited, non-exclusive, revocable licence to use the site and product for your business. Please don't scrape it, reverse-engineer it, resell it, attack its security, or try to reach data that isn't yours. We may improve, change, or discontinue parts of the service over time.

Once your account exists, sign-in runs on Supabase Auth. Our Privacy Notice, Section 3, says exactly how that works. In practical terms:

• You're responsible for keeping your password confidential and for anything that happens through your account. Tell us immediately at hello@velur.io if you suspect unauthorised access.
• Accounts are for the business that was onboarded, not for resale or sharing with unrelated parties. Multiple people at the same company are welcome, so talk to us about adding seats.
• We can suspend or close an account that breaches these terms, poses a security risk, or where we reasonably believe the access granted to connected tools was not the customer's to give.
• You can ask us to close your account and delete your data at any time; see the Privacy Notice for how that works and how long it takes.

Velur uses AI to turn your data into a written brief. AI can be wrong or incomplete. Treat its output as decision support, not as a guarantee, and use your own judgement before acting. We work hard to make every number traceable to its source so you can check it.

Velur is a read-only intelligence layer: it reads the tools your business runs and reports back. It never moves money, places orders, sends messages, or changes anything in your connected accounts. It is not financial, legal, tax, or investment advice. Figures and examples on this website are illustrative, not a promise of results.

The content, design and code of this website and product belong to Velur. Your business data, and anything you create with the product, remain entirely yours, we claim no ownership over them. If you send us feedback or ideas, you allow us to use them to improve Velur without obligation.

Founding brands get everything Velur does free for the first 30 days, and we take no card to start. The 30 days begin when your sources are connected and Velur has computed your first complete day, not when you book the call. Nothing renews automatically out of the free period: we tell you before you are ever charged.

After the free period Velur is €100 per month, excluding VAT. VAT is added where it applies, at the rate that applies to you. That is the founding price, and it stays at €100 for as long as you keep Velur, even after the founding group closes and the list price rises.

Velur is month to month. There is no minimum term, no annual commitment and no cancellation fee. A separate customer agreement, where one is signed, takes precedence over this section if the two conflict.

You can cancel at any time, by writing to hello@velur.io or from your workspace settings. Cancellation takes effect at the end of the month you have already paid for, so you keep Velur until that month runs out and are not charged again.

We do not refund a month that has already started. Because there is no minimum term and no notice period, cancelling before your next renewal costs you nothing: the most you can ever be out of pocket is the month you are currently in. We would rather price it that way than charge you for a year and argue about the unused part of it.

Two exceptions, and we will not make you ask twice for either. If we charged you in error, or charged you after you cancelled, we refund it in full. If Velur is substantially unavailable for a sustained part of a month, through our own fault rather than a connected platform's outage, write to us and we will refund that month at our discretion.

Velur is sold to businesses, so the 14 day right of withdrawal that EU law gives consumers does not apply to this contract. Where you are nonetheless dealing with us as a consumer, your statutory rights stand in full and nothing in these terms reduces them.

How we handle data is described in full in our Privacy Notice, which forms part of these terms by reference. In short: read-only access to your connected tools, EU hosting, raw customer data that never leaves our database and never reaches the AI model, account sign-in through Supabase Auth with no plain-text password storage, and delete-anytime control.

We use industry-standard security practices: encryption, tenant isolation and least-privilege access. No system is perfectly secure, and we do not claim otherwise.

The site and product may link to or connect with third-party services (the platforms you integrate, for example, or the identity and hosting providers named in our Privacy Notice). Those services have their own terms and privacy policies, and we're not responsible for them, though we choose our sub-processors carefully and hold each to a data-processing agreement.

When you connect a tool, you confirm you're entitled to access that account and its data. When you or a teammate signs in, you're responsible for keeping those credentials confidential and for activity that happens through the account, as set out in Section 2.

You agree to use Velur lawfully and in good faith, and to cover us against claims that arise from your misuse of the service, a breach of these terms, or credentials you failed to keep secure.

Velur is early and is provided "as is" and "as available", without warranties of any kind while in beta. We don't warrant that it will be uninterrupted, error-free, or that every figure is exact, though that's exactly what we're building toward.

To the fullest extent permitted by law, Velur is not liable for indirect, incidental, or consequential losses arising from your use of the website or product while in beta. Nothing here limits liability that can't be limited under applicable law, including your statutory rights.

Velur is operated by Alexander Campos, a sole trader established in Spain, trading as Velur. The full legal and contact details are on the Imprint.

These terms are governed by Spanish law. Where you contract with us as a business, the courts of Barcelona, Spain have exclusive jurisdiction over any dispute. Where you deal with us as a consumer, that clause does not take away your right to bring a claim in the courts of your own country of residence, and EU consumer-protection law and your local statutory rights stand in full. We would always rather resolve an issue directly, so please write to us before anything formal.

We may assign these terms as part of a sale or reorganisation; you may not assign yours without our consent. If any part is unenforceable, the rest still applies. If these terms change, the "last updated" date will reflect it, and continued use means you accept the update. Questions go to hello@velur.io.

The artwork, photography, illustration and interface shown on this site are Velur's own or are used with permission. The photographs on our About page are of the people they name, published with their agreement.

One third-party asset remains in our hosting, a video file that earlier versions of this site displayed in the footer and that no page displays today: "Northern lights over Mývatn, Iceland" by Giles Laurent, used under the CC BY-SA 4.0 licence. The credit stays here for as long as the file is served, because that licence asks for attribution wherever the work is distributed.